Delivery & FAQs
Please note that while we are still accepting orders, we will not dispatch new orders between 20/12/18 and 06/01/19. Our delivery service will continue from 07/12/18.
During the rest of the year, for UK orders, your order should arrive within 3-5 working days from the date of purchase. For EU orders, your order should arrive within 8-10 working days from the date of purchase. We do not currently deliver outside of the EU, but please send us an email if you are out-with the EU and would like to express an interest.
NOTE: please allow 5 working days from the latest expected date of delivery for your order to arrive before contacting customer service. If you still need to get in touch then please message firstname.lastname@example.org. We’ll get back to you as soon as we can.
All prices are shown in GBP and will be converted into EUR, if purchased in the EU (excluding the UK). The price listed on the website is inclusive of UK VAT.
All vouchers and offers, unless otherwise stated, are intended for single use only. One valid credit/debit card per account. Promotions cannot be used in conjunction with any other offer. Please note that it is at the discretion of Muckle Brig Limited and all associated persons to accept vouchers and offers.
RETURNS & REFUNDS
You are entitled to a 14-day “cooling off” period. Therefore, you may request a refund at any point within 14 days of receiving your order and have a further 14 days to send your order back to us. If you change your mind or have received a defective product then please get in touch with us at email@example.com and we will process a full refund.
NOTE: you must ship your order back to us if you wish to obtain a refund.
We are here to help. If we’ve messed up, we’ll make it right. We are on hand seven days a week to listen to feedback, concerns or questions. Just send us a message to firstname.lastname@example.org with any questions or concerns that you have.
All rights and obligations are held by Muckle Brig Limited with registered number SC490302. Our address is 53 Tower Street, Edinburgh, EH6 7BN
You must be over 18 years old to purchase products on our website. There are no exceptions.
Please let us know if you have any special request by emailing us at email@example.com.